meter problem

I would like to formally complain about the poor service I'm receiving from Eskom.

They came at my home, saying they are there to change the meter boxes and instead of them changing and registering the new meter box, they left without doing so and and now we have no electricity since Friday. called the customer care, they logged the case, when i follow up they said i should go to Eskom offices, i went to the office i was given another ref, then they close the ref without a valid reason. i call today again got another ref when i follow up the agents are dropping my calls after holding for like more than 40min to get through. TWICE!!! So is ESKOM now running away from me????

I am so frustrated as I'm working from home, i have spend more than R300 to call the customer care, i now have to report to the office and that is money also. its its been a week now with no assistance. I AM ANGRY HONESTLY. i will call again and i wont be nice