Meter-box units transfer

Good day Dear Eskom,

My name is Ezekiel , contact ********** 110.

On the first week of July I had an issue with the meter-box , they could not fix it then installed a new meter-box on the 11/07/2018, had 30.2 units available on the old meter-box and I have been struggling since then to get units transfer from the old meter-box to the new meter-box, Ref number for the issue # ********** 30 Every time I make a follow up I get told that the issue has been escalated but to date, my issue still stands with no resolution.

May I request for someone to please assist.