Meter box not registered

My mother had a problem with meter box for 3 years and after contacting hello Peter it was when the matter attended to two weeks ago.The now problem now is that!they changed meter box but they didn't register it.My mother bought electricity and is not going through.We called Eskom spoke to koketso game me this *** and told me that Eskom people will call me back,till today still waiting.Yesterday I called again and spoke to Patience and she also took my number and told me they contact and again there limited people who can assist me.So now we are approaching 3 weeks since meter box was changed but we can't use it due to not been registered,how can you change meter and not registere it.Eskom people you took 3 years to change the meter and now you want to take another 3 years to register it!Eskom please take us serious we are sitting in the dark and no one is assisting with this Matter.Please register this meter my mother wants to be in the light don't toucher people this thi it is enough,we've been suffered enough for 3 years.service the people I am very disappointed even today when I call I know they tell me that they will escalate the matter,is what your people is best on telling us.Eskom take accountability and fix this matter.Contact no:*** or 073 ***