Meter Box

I am very dissappear by the way Eskomnhas been handling my parents issue. They have been waiting for Eskom to come and install a meter boxes since July last year we have been calling and doing follow up nothing. The last straw was for my parents to to told that Eskom Queenstown does not have have meter boxes and they dont know when they will have the boxes again. These are senior citizens that are stuck and cannot move to the house because there's no electricity. What exactly are the supposed to do to get service for basic need?