Living in the mercy of Eskom with bad service

Eskom and it's services are the worst. My family stays in a rural area called Kromspruit in Sterkspruit, Eastern Cape. I personally have been complaining about the power outage that happens randomly in our block since the previous year. I've taken time to ask what the problem is from the technicians that attend to our calls. They have shown me a small fuse that usually blows each time it experiences heavy flow. The reason to this is that the number of houses that is under that fuse are too many. This fuse blows out anytime the house holds use too much electricity. They claim that the contractors that were sent to connect or extend the connection of more houses didn't do any background check if the transformer will be able to carry all those house hence our block gets affected when all the house holds start using the electricity. Our block has 30 houses and all those remain in the dark for the whole night because this usually happens around 6pm and if we're lucky there will be power restored if there is an agent or technician available before 8pm but that was not the case last night until the morning of the 20th of July, 2018. I have been complaining to the consultants at Eskom call center each time I make a phone call to report each there's is a power outage and each time they promise to escalate the problem but until now we remain with the problem. This is really frustrating because children have to go to school and we as well have to go to work every morning. This is very bad!