Lack of response to ESKOM Fault

WE are an ESKOM Prepaid customer for 3 years. Our Meter is located in the street about 80m from our house. Our Landis Gyr keypad will only allow electricity to be loaded when physically connected to the meter that is locked in the box in the street. Therefore. we need an ESKOM technician to load units. We logged a fault with ESKOM and tried contacting both a technician and our Customer Care appointee for our area, without either help or response. Having been told to use the My Eskom App, this will not load as it is written for an older software version of Android. The online system "ALBERT" will not allow me to provide an explanation of the Fault, a very poor AI Robot, and a response to a fault loaded several weeks ago by the technician simply advises that they will get to it one day.......we will soon be in the DARK!!!!!