lack of proper service from Eskom

i reported a cable theft at my house at Eskom customer services, on 22 May, they gave me a reference number, after a week i called to check feedback they told me the jobcard was send to a wrong area which is Lebanon instead of Temba, they logged another jobcard and gave me the second reference number, after a week i called and they told me they are still waiting for cables to be delivered, i understood and kept on calling them once a week and i heared the same thing, after 2 months when i called i was told that the job card was closed and showed that i was assisted, when i told them that no one came i still do not have electricity, they opened another jobcard and gave me the third reference number, I dont know when will i be assisted cos now when im at home i see lot of Eskom vehicles frequienting and i asked one of the if i can give him reference number so that he ca assist he denied and said how much am i going to give him, i also asked how possible is that that they close a jobcard without attending to it, he said there is nothing they can do if the job card stay for a long time they close it even if its not done