Lack of lights for 5 days and food is spoiling

A selection of houses have had no lights since good friday. We called eskom and we where told about a turn around period of 4 hours then the following day another turn around period of 72 hours was proposed because of the lack of minimum electricity purchase of which we just learned about it then. Our matter was escalated and we wher promised that field agents will come by tuesday to asses our box. Till today they haven't came and now we are experiencing difficulties because everything that's in the fridge is spoiling. I wonder who is going to replace all this when they decide to take us serious and we have all the receipts for all our purchases. This is really nonsense.