its raining and failure to fix

On the 16-11-2015 the was heavy storm rain that turned off electricity and usually it will come back the next morning but fortunately it did not come back and all are neighbour's had electricity and on the 17-11-2015 I called Eskom customer care centre to report that I don't have electricity it was switched off during the stormy weather I spoke to Thando and she told me the reason I don't have electricity is because my meter was not registered and I asked how come but she could not answer and I also asked her what does it mean when on the meter box its written CALL still could not give me answer she just gave me the reference number and that technicians will come fix the electricity and no technicians came. On the 18-11-2015 I went to Eskom and I spoke to Norah and she checked on the system and told me that the meter box is not registered and that the is an outstanding fine I need to pay of R6000.00 for the old meter box before my electricity can be fix and that she does not pick up any purchase for the new meter since .