is there a zero star rating?

No account since May 2024. I have been trying to inform Eskom of the account holders death since 2008!!! Now I just pay it even though she would be almost 100 by now. I can't register on the app as the ID number is invalid. No ****e. She's dead. My own ID won't work, so I am *****ed either way. I guess Eskom doesn't answer these complaints anyway.