Is the meter really so SMART?

Eskom installed SMART meters in our area in May. I advised them at that time that my Customer Interface Unit could not be commissioned. No action was taken. I still cannot commission the CIU and a visit from an Eskom technician bore no fruit. My last ACTUAL meter reading was for the period to 19/07/2017. I received a September invoice for in excess of R11,000. Despite logging queries on the website and sending emails I have not received ANY proof of the reading asked for. External meters can no longer be read. Eskom tell you to pay and then they will investigate. I cook on gas. I have solar power which runs the inverter during daylight hours and yet I am expected to pay with NO proof of their reading.