Irate Eskom customer!!

I have never been treated like this in my entire life. My family & I were victims of a fire in our home when it caught fire on Sunday(due to a blanket catching fire on the fireplace) and the Eskom employees have been nothing but rude & dismissive towards my family & I. You could swear government officials do not have any human factor or customer based instinct, since the fire occurred we had electricity for the stove to have hot water and some plugs as the bedrooms were not affected, everything else we have since switched off where the fire occurred, our area uses prepaid meters to charge electricity not the meter box attached to the wall socket. the prepaid box burnt in the fire and to get it replaced at an Eskom branch at Bara mall, we were told to pay R750 even after producing the burnt box. We then called the Eskom customer care line to find out how we can configure the new box and they sent some very *********** people who didn’t care less about addressing the query we logged with them, the lady insisted on switching off everything which we refused, she then left abruptly with no explaination at that moment we didn’t even know who her name is, she came back this morning around 9 am and disconnected out power supply outside the box with no consent, not leaving any paper work, no name tag, or any explanation whatsoever. We do not know who she is, what what she does, and still didmy bother to address the owner of the house and tell her about procedure instead she left a message that her bosses will be in contact. It’s now 16:40 and Eskom has done nothing not even send someone to assess the situation. I am very irate right now and I want this fixed ASAP how do you treat people like this? It’s winter, we can’t make food, our home is dark, to say I’m upset would be an understatement!!!