Incorrectly disconnected,without power for 6hours!

It seems like Eskom is run by a bunch of misinformed people. Our electricity was incorrectly disconnected this morning at 10:30am, as they thought that our account was not up to date. When we followed up they told us that they were wrong, but we need to pay a reconnecting fee otherwise they can't reconnect, even though they were in the wrong!! We send someone to get this payment done to reconnect, only to be told that we didn't need to pay this amount. We are still without power 6 hours later. And when we call in we are told that this will be done sometime before 19:00 today. This is absolutely ridiculous. Eskom needs to send one of their technicians to our premises asap to get this reconnected. Pathetic service and extremely frustrating for paying customers. Get someone out here now!!!