Incorrect Disconnections

Last week our house was incorrectly disconnected for non-payment of our account. After phoning Eskom headoffice, they confirmed with me that our account is perfectly up to date. Today they have come to my house to disconnect me again for the same reason. I phoned Eskom head office again and again they confirmed that my account is perfectly up to date. This is UNACCEPTABLE. I can also say with cer*****y that this will happen again and Eskom will just get away with it. If something happens to any of our appliances, who should be held responsible? Yesterday we didn't have electricity for almost 12 hours and Eskom could not tell us why. It was not load shedding.