Incorrect billing unresolved

Eskom removed old meters early May and replaced with new smart meter. In August they did a recon and refunded me the estimated charges on my bill back to May and charged me for the usage on the smart meter. The following month I was billed again for the estimated usage as the old meters were not removed from my bill.

Eskom has yet to contact me a single time since I originally logged my query. I’ve phone them each week for the first month. Absolutely pathetic service.

This evening our eatate’’s power is out and eskom won’t log a fault as they claim our account is in arrears and has been disconnected. Apparently something they not permitted to do until the case logged regarding my erroneous billing is resolved. Nonetheless they refuse to log a fault.