Incomplete #MI/MO, ***

Still awaiting call from Eskom for a MI/MO request from June 2026. Worse service ever. Sms received on 3 occasions requesting me to go to my local branch. Been their 3 times and was requested to call their call centre pertaining to the MI/MO. All certified documents was emailed, they advised it was not received. Given so many references and on the telephone with Eskom, I get told that it's not valid. Then get sms documents were received. How do your operate? Your requested my contact number during business hours which I have given my direct work number but your still calling my cell which I cannot answer during Business hours. Eskom even sends Sms to my old contact number knowing details are updated and I still get told by person using my old number to request Eskom to stop sending Sms to that number. I have taken days off to go to the Eskom office and I will not do it again as Eskom is costing me my salary running up and down with no outcome Ref to case unresolved: ***