Incompetence of an Eskom Technician leaves a family in dark in a cold day

I had a power outrage in 2020 aftrer a loadshedding I called Eskom with my issue but to my surprise when i followed up the call was closed . I called again and wanted to find out why my call was closed without resolution , A technician was eventually sent and he confirm that the loadshedding had affected my meter and he had to bisector it . I have been following the issue and even when to Morningside office with my query unfortunately we were in COVID and i was not allowed to get in . Today Eskom send someone to cut my power and served me with a penalty of R6000 . Eskom will not take the blame that the technician closed the call. Its the taxpayer problem now to call call centre and hang in for 30 minutes only to be told that pay the penalty and the reconnection fees . Long live to our power supplier Eskom