Incompetence Badge: Eskom
Eskom, I don't want your insincere apology. I want to notify you that whatever financial loss and personal inconvenience you cause ordinary customers will be measured back to you, and your losses will be increased ten fold.
Fire everyone, buff up your ITapp so each customer can serve themselves entirely with live meter readings, computer based accurate accounting systems and perhaps assign cluster managers that work directly within a community.
So, this is what happened. You estimated my account since April 2019, yes that's right. No one has read meters but I'm sure the tenders were paid out. Then you gave me an account of R10 000 due December, in time for your bonus payouts (suppose it's a way to increase cashflow). I emailed, I apped, I called your beloved call center only to be frustrated by you ****ty holding guitar music for 40 minutes to get cut off before I even get the name of the call center agent that's finally answered. Your office's are closed to the COVID-19 bearing public. So, no way to really ask you why is my account R10 000?
6 January 2021, *** Obakeng, logged an re-billing request AND requested that if the new amount is high that a credit extension or acknowledgement of debt will be app**** to the account should it be high BEFORE services are disconnected. Reading submitted 072061/6. Please follow up if no one calls you to do a meter reading Ma'am.
13 January 2021, *** Boitumelo, query open, nothing has happened. Submitted another current reading. Don't worry Ma'am we will re-bill your account, yes I see you asked for a credit extension if it's R10000 plus owing. Please send a photo to the *** mail box. I did, I quoted the references I asked again for help before having my services disconnected.
21 January 2021 I received a reply on account ***:
January 21, 2021, <***
Dear Customer
Thank you for using Eskom’s e-mail facility. We refer to your e-mail received on 15/01/2021 11:54-regarding your reconnection fee query. Please accept our sincere apology for any inconvenience that may have been caused by the delayed response regarding the above-mentioned matter.
REFERENCE NUMBER: ***
Kindly note that bill query has been logged and sent to the relevant department. Kindly follow up after 2 working days for feedback. Furthermore please ensure that you submit your Eskom meter readings every month to avoid being estimated by the system. Please be advised that should the account be re-billed, they will not receive a corrected bill but that adjustments will be shown on the following month’s bill.
Should any unforeseen circumstances arise and you do not receive feedback from us, please follow up on your query, quoting this reference number: ***
Eskom Customer Service Contact Channels include:
Please note that for any life threatening Eskom related emergencies, we recommend that you rather call our Contact Centre on ***.
Contact Centre Number: 08600 ESKOM / ***
Our sms line: 35328
Fax: ***
E-mail: ***.
For your convenience, you are welcome to register on our Eskom web Site (www.eskom.co.za) or on our Mobile MyEskom Customer App (Available in the IOS, Windows and Android App stores), to submit your query. Our automated system will provide you with a reference number.
Should you wish to change or update any of your contact information, please send a request to Eskom using any of the channels mentioned above.
Kind Regards Zanele Eskom Contact Centre
NB: This Email and its contents are subject to the Eskom Holdings SOC Ltd EMAIL LEGAL NOTICE which can be viewed at http://www.eskom.co.za/Pages/Email_Legal_Spam_Disclaimer.aspx
Above email indicated that my request for assistance was being tended. Only to be disconnected on 28 January 2021, no sms, no further emails, no notification just a beautiful orange sticker on my box.
28 January 2021, *** Pumi, Ma'am this is where I apologize and request my supervisor to call you. And hour later, Pumi calls me. Ma'am my supervisor won't call you, she's looked into the matter, the best way is pay the R10 000 plus the reconnection fees and then we can investigate the matter, if we're wrong we will credit you. Sorry the supervisor won't speak to you.
28 January 2021, *** Jenny R10000 blood money paid, yes , I had to loan money as most South Africans I'm being bled dry slowly. Sent proof of payment to Eskom, yes Ma'am, what's your email address I'll request that your email gets drawn out, so to link it with this reference number so your services can be reconnected.
Eskom, your blood money is paid, I'm frustrated as hell for your *********** services rendered provided by a politically managed monopoly. I'm going to do my best to get off your grid, once I succeed I'll help every person around me to get off your grid. I want you to sink, and sink you will.