Incompetence at Eskom call and walk-in Centre.

I logged a dispute in May over a billing error. I get no feedback after numerous calls. 10 July Eskom closes my account summarily. I went to the Rivonia walk in Centre as I was told this is the only place that can sort this mess out! I see Debbie, she immediately sees the billing error and says leave it with me I’ll fix it. A week later and 4 calls to Debbie .....nothing has been done!