incompetence

I logged a call for load shedding on ou block of houses in hammanskraal on the 13.01.2016 with the call centre spoke to a lady called Jabulile about the querie,she open a case for us,called back for feedback got another lady who was rude and refused to give her name,I dont know if the company she works for knows she doesnt practice Batho-Pele principles. I called back to get her name only to find out that the querie was logged as resolved,an agent called Johannes assisted us in re-opening the case at about 21H00. Called AGAIN this morning got assisted by the lady called Luxolo who said that it was reprted that the technocian couldnt come last night because it was dark.I didnt know that Eskom could fix faulty electricity during the night because they are not well ecuipt to work in the dark. since its mid afternoon still no electricity I wonder if the sun is too bright for technicians to fix the problem. Called the head office spoke to a lady called Ntombi said they will look into the matter even now am still waiting for electricity!!! We dont owe Eskom anything we buy electricity everyday,I dont understand their incompetency on their part,we got small kids to feed by no help frm esk