*****ic Eskom's chatbot doesn't work - so why would human beings?

I write this review in the forlorn hope that someone, anyone, from Eskom might read it and take action. I also hope to win the lottery someday.

For literally months we've been trying to submit our meter readings without any success. this has been reported over and over and over again, but nothing has been done. CSOnline doesn't work. Alfred the (useless) Chatbot doesn't work. The Eskom App doesn't work. All three accept our account number as correct and show our correct address, but from there on it's a total waste of time. I have documentation in the form of screen shots to prove my case, but as the *** email address has now been cancelled and shut down the only way to contact Eskom is by telephone. I've been promised over and over again, month after month, that this problem will be corrected, but of course nothing has been done. In the meantime we're all be told how easy it is to submit our meter readings and that we should all do that to avoid being overcharged. What a joke, although an extremely unpleasant one. In the meantime, I've cancelled the bank direct debit that we had in place for literally twenty five years and now wait for a final demand before paying our overdue account each month. If I could give a minus star rating I would.