I have been reporting on Alfred that I have an outage at my place from Thursday last week (4th/12/2025) They keep saying a technician will be dispatched but to date nothing has happened

I have been reporting on Alfred that I have an outage at my place from Thursday last week (4th/12/2025) They keep saying a technician will be dispatched but to date nothing has happened.I buy electricity I don’t expect this kind of service from Eskom,our meat in the refrigerators is gone off,how much is meat???Today in the morning i drove to Margate Eskom to report the same issue that I’ve been reporting online,that means I took time off from my work and petrol off my budget but came back home and STILL this issue is NOT sorted!