I have a problem the box is blank I went to their office on the 27 of March they give me reference number hoping they are going to come to fix the problem, again I went there on 1 April they never came

I have a problem the box is blank I went to their office on the 27 of March they give me reference number hoping they are going to come to fix the problem, again I went there on 1 April they never came. I had to go back again yesterday 15 April they gave me a new reference number I'm still waiting for them to come there is no electricity now we waiting for them to come we don't know when I they coming my address is as follows K69477 Bonga Drive Site B Khayelitsha 7784