I app**** for electricity on the 18 October 2024 , They sent me reference on the 23 October 2024 and that they are evaluating my application

I app**** for electricity on the 18 October 2024 , They sent me reference on the 23 October 2024 and that they are evaluating my application. I waited until they come on 11 February 2025 for inspection and they approved my application and said that they will come back to install metre box. they have never come back until today and when i do follow up they say i must re-apply