House without electricity for 2 weeks now

Service at their call centre is pathetic. Agents are very rude and they don’t introduce themselves. We’ve been waiting for a technician to be home to come and fix the pole connecting our meter box but no one has been sent over. It’s been 15 days without electricity at home and it’s exam times, we can’t even study because of the darkness and when trying to escalate to their managers it’s useless because no one responds to the emails and they’re always unavailable for telephonic services.