Horrifying service

Monday early hours my electricity went off..the whole day I was without electricity. In the afternoon I called Eskom to ask for their assistance and they nicely said to me I should give them 6hours and I'll be served but no service. I've been calling every single day since Monday and all I get is different reference numbers without any service or at least a phone call to explain reasons for the delayed service. I'm honestly horrified by the customer service I've been given or rather not given.. GREATLY DISAPPOINTED