Horrible service providers

Could you kindly advise how one is able to get actual assistance from Eskom or City of Cape Town. I have had numerous incidents where

1. It is not load shedding timezone 2. The electricity in my street and neighborhood are on 3. Only 4 houses electricity has been switched off (not for just 1 or 2 days but 5 - 7 days at a time)

I have called, emailed, sms'd and even physically went to Eskom and City of Cape Town to get assistance and the only thing I am informed is to call their offices in order for someone in their office to report the incident and to send someone.

These are the numnbers I have called and on all these numbers I have received nooooo assistance and to this day my electricity is still not working.

***, ***, ***, 31220, 35328, ***

I once received a response on one of my sms's "Good day, the electricity in your area is supp**** by Eskom, please contact Eskom Call Centre on *** or sms 35328. Regards pmagwaza for Electricity TOC"