Horrible customer service of all times!

I have made several calls to Eskom to fix my prepaid meter since it has error 30 message. A few suggestions was made by their consultants but nothing worked. After 3 failed manual attempts to get the prepaid meter working as per their instructions, I started requesting for a technician to have a look at it. Every time i asked for a technician via the call center I will be given a reference number, and an estimated time to get the issue resolved. To my shock I had received over 3 misleading messages from the field technician of Mnandi station, which keep claiming that the power in my house has been restored, while they didn't even bother to set foot on my property! Its frustrating and i am gutted at the lack of accountability and leadership at this station. I have tried several times to call the call center and of late they just hang up on me, no one is willing to service me with regard to my issue! As it stands I can't even purchase the pre-paid electricity, and i know soon enough they will surprise me with a big bill.