Horrible customer service by Eskom. No electricity for 9 days

Eskom is pathetic. We had no electricity from the 18th of December. Made multiple phone calls to their call centres and no one came to check what was wrong. This process happened for the next 9 days. Multiple phone calls daily. Sms. Emails. The call centre consultants had different stories and the supervisors in western Cape and eastern Cape are just as pathetic because they lie. The ones in gauteng the supervisor is never available. It's upsetting and Eskom customer services should be ashamed of themselves. No one should spend almost 10 days with no electricity over something that could have been fixed within 3 hours.