HOPELESS FRUSTRATED ESKOM CLIENT ***

I recently changed my meter to the new prepaid system. it was said it would be an effortless and easy shift but I was met with countless complications. Firstly the guy (contractor) who came to install the meter, was rude, sarcastic and showed no willingness to help us understand the product his installing. He even forgot to give us the "supposed'' form to activate the prepaid meter, then later had the NERVE to request our ID number, address and full name by WHATSAPP!! He didn't even have the courtesy to let us know why his requesting for this information. its been 1Month exactly and our prepaid meter is still not functional. ESKOM CONTRACTOR CHEESA BESTER, you are an absolute disgrace in the space that you serve and it shocks me how Eskom can still be with such employees. I've been going to the Eskom Randfontein branch to sort this out, but nothing has been done and my complaint was 1 of many with regards to the same guy. Eskom project co-odinator Mr MOLEMO MOKADI and Customer service DUMISANI MKHONZA, CALL YOUR STAFF TO ORDER AND LET THEM BE MINDFUL OF HOW THEIR RELATE TO CLIENTS AND THE SERVICE THEIR PROVIDE. CHEESA did not complete what he had to on the day and now I've had to spend my time rectifying his errors. HIS IGNORANCE OF HIS DUTIES IS EVEN BEYOND COMPREHENSION.

MY PILLAR OF HOPE, SHINING STAR OD THE DEPARTMENT. THROUGH ALL MY WORRIES AND HASSLES WITH ESKOM, 1 STAFF MEMBER STOOD OUT AMONGST THE REST. SHE HEEDS TO EVERY CALL AND IS ALWAYS READY TO ASSIST, REGARDLESS IF ITS HER RESPONSIBILITY OR NOT. NANCY MODIBOLA, U ARE AN ABSOLUTE JOY AND ESKOM RANDFONTEIN, if only the branch had more people of your callibre. Your assistance and effort is greatly appreciated.