Help line is a load of *******

Power outage is always a problem in our part of UMTENTWENI. The power remains off while every other part of UMTENTWENI has power. Changed the help line to a stupid prompts that you are in a constant loop. Besides the fact you are in the dark and now have to go find your account cause you now have to enter in your account details. Just another brilliant idea. Instead of just dealing with a person.