Hanging wire and faulty meter

I logged a fault from the 9th June, for a meter issue, the pre-paid meter does not allow us to purchase electricity or to enter the token, I was advised that it might be faulty and require replacing. Ever since its been a roller coaster of tickets that are closed whereas the issue is not resolved. We are still without power because we cannot enter the tokens on the machine. Another fault was that the is a hanging wire and this was logged as an emergency but to date still nothing. The level of service we are getting from Eskom is so disappointing for such minor things. If anything happens and a child gets electrocuted by a wire that was left hanging by Eskom itself, I will revert to all the tickets I have logged.