Getting charged arrears for prepaid electricity

<p>We bought our house about 2 years ago, for the first year our electricity prepaid meter was fine, but for the last year we have been getting charged an arrears amount everytime we purchase prepaid electricity of of my FNB APP.</p> <p> </p> <p>Surely you can't be charged arrears amount for PREPAID? We get an sms everytime we purchase prepaid electricity to say an arrears amount has been deducted. Sometimes the arrears amount varies from 4 rand to 15 rand. </p> <p> </p> <p>The sms contains reference numbers for eskom and for FNB yet when I approached both institutions they gave me the run around. FNB blame eskom for the arrears amount and eskom blame FNB for the arrears. So I am now fed up with trying to resolve this problem as no one from either institution can help us. </p> <p> </p> <p>I am tired of beating around the bush and I would like some answers.</p> <p> </p> <p>Is anyone else suffering from this problem, please let me know? </p> <p> </p>