GATVOL of CUSTOMER SERVICE AGENTS

I have been calling since 7 am and agents continuously drop my line. I also work in a contact centre environment like them and it sounds rude hanging up on a client. My Call Reference from yesterday is *** and id like to follow up on it where a technician was requested to visit my house due to electricity units not being able to be punched in and meter recently installed is not accepting units now. The agents said she will assist me by logging a request for a technician to attend to my query this morning as I have been out of electricity for 3 days now. My new installed meter is not registered due to lockdown now whenever we buy electricity, we have to call the call centre where I be on hold for more than 30 minutes.

I don't understand a person working with serivicing customers but has the cheek to drop the line when the customer is speaking. Very rude staff members, who have no integrity just getting our tax moneys but they cant do jack ****. I am really ****ed now, Eskom treats it clients like ****.

Can someone help me or I'm taking this further I'm really tired of this company its been months iv been up and down with Eskom