FW: POOR SERVICE (***, NF Julwa, Call ***, ***)

Good day Eskom

I am sending this email in order to complain about the poor service that you continue to give us as the tax payers who are in a way paying your salary. On the subject line is my Mother’s details who I am sending the email on behalf as the electricity box at home in house number 5921 Ncede Road, Lower Cross Roads, Philippi East stopped working and on Sunday I phoned your call centre to log the query and I received the ref number *** and I was told that the technicians were going to come in 7 hours and they didn’t and yesterday morning they eventually came after several follow up but when they got there they told my Mother to go to the branch (Eskom Branch in Bellville) where we were told that the new reference (***1) is logged and the technicians should arrive and replace the faulty box and that my Mother was not supposed to be sent to the branch in the first place which proves the laziness of your employees. Yesterday during the day the second group of technicians arrived and surprisingly they gave my Mother to go back again and apply for a new electricity box which is really unfair.

We are a big family very disadvantaged and now with no electricity because of *********** people what do you guys really want us to do? Please sort this issue as a matter of urgency because this is really uncalled for and failure to do so will result in me taking the matter further.