Frustrated by Eskom's BAD service

I have a complaint with customer service received from Eskom,we're literally without electricity since Saturday the 21st of April.I've phone d numerous times with no help,each time I call I get told that a technician is on the way or that they're waiting for an approval for a technician to be sent...I really don't understand why there has to be an ' approval' for service delivery and on top of that it's a pre-paid facility, I really feel frustrated and defeated. On one occasion I was even told that we connected electricity *******ly without them having sent a technician to investigate the matter,they just assumed that we have this problem due to ******* connection, I'm really fed up with the poor service received. To date I'm still waiting for a technician to come through and assist us to get connected again.