***** & STAFF MISCONDUCT

On the 1st May we reported a faulty transformer and we were given a reference number. When a technician finally arrived after several follow ups he wanted us to pay him before he could assist us. When we refused he packed and left. I called the customer care and explained what happened. Few minutes after they called the technician, electricity came back. Apparently the technician told other residents that we, the residents of this area, are full of nonsense and he will tell other technicians not to help us in any of our problems.

Saturday night we had the same transformer problem and few other time before then. We have been struggling to get help. Yesterday I spent the whole day following up on the fault we logged Saturday night and till now we are still without electricity. I made 18 calls since Saturday and Eskom technician are refusing to come fix the electricity. Each time I call I'm told the technician is on the way. I told them what the technician told the residents but not even 1 our of the 18 customer care staff I spoke to cares. I logged ***** and i was told it take 6 to 8 weeks. In the meantime our food will spoil and no one seem to care. Please assist in getting this through.