FORMAL COMPLAINT: POOR SERVICE AND FAILURE TO PRIORITISE MEDICAL EMERGENCY

FORMAL COMPLAINT: POOR SERVICE AND FAILURE TO PRIORITISE MEDICAL EMERGENCY

I would like to formally express my deep disappointment and frustration regarding the service I received from Eskom in Delareyville, North West.

My mother was without electricity from 4 September 2026 until 17 September 2026, a total of 13 days. This was not an ordinary power outage. My mother relies on an oxygen machine continuously, which requires electricity to operate.

Throughout this period, I made numerous follow-up calls and repeatedly explained the seriousness of my mother's medical situation. I also provided supporting medical documentation regarding her condition and the need for electricity. Despite this, I felt that my concerns were not taken seriously and that the urgency of her situation was not properly addressed.

As a family member, it was extremely distressing to watch my mother remain without a reliable electricity supply while depending on an oxygen machine. Every day without electricity