nM
nomusa M
1 reviews | Active since Aug 2013
03 Mar 2026, 16:01
Flawed Process and Terrible Customer Care
We had power outrage since the 4th of Feb.
Eskom arrived two weeks later to realised that the transformer is burnt out.
As we follow up they have discovered that part of the community house hold are not paying for power. And they will not buy a new transformer till the people who had ******* connections pay a fee.
Questions at hand is that if they dont pay so we are never going to have power while we are customers.
Also. Why doesnt eskom have a system to eliminate these certain individuals without inconveniencing their customers?
This terrible planning or process. Paying Customer power cant be restored because community has ******* connections.
We need an answer, from eskom.
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Replies (3)0
Replies (3)
Eskom's replyOfficial
04 Mar 2026, 08:25Dear Nomusa
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regardsEskom Team
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regardsEskom Team
Eskom's reply04 Mar 2026, 08:25
Official
Dear Nomusa
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regardsEskom Team
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regardsEskom Team
nM
nomusa M's updateReviewer Update
11 Mar 2026, 10:08We received commitment that Eskom will be in the community tomorrow. The question at hand is out of the 10 households that are affected by this issue there is one house that is disserted, and 3 out of the 9 are not buying electricity which leaves the community with 67% of paying customers. ''The Eskom policy says that in these instances where 60 -70% are paying customers the equipment gets replaced and the ******* connectors gets removed from the grid.'' that is what we are anticipating from audit tomorrow Eskom to honor their policy and we require an ETA after the audit on the timelines.
nM
nomusa M's update11 Mar 2026, 10:08
Reviewer Update
We received commitment that Eskom will be in the community tomorrow. The question at hand is out of the 10 households that are affected by this issue there is one house that is disserted, and 3 out of the 9 are not buying electricity which leaves the community with 67% of paying customers. ''The Eskom policy says that in these instances where 60 -70% are paying customers the equipment gets replaced and the ******* connectors gets removed from the grid.'' that is what we are anticipating from audit tomorrow Eskom to honor their policy and we require an ETA after the audit on the timelines.
nM
nomusa M's updateReviewer Update
16 Mar 2026, 18:24Complaint: Over 6 Weeks Without Electricity – No Communication or Direction from Eskom
Our community has now been without electricity since 4 February, and we are approaching the sixth week without power. Despite several engagements with Eskom, there has been no clear communication or resolution.
Initially, members of the community were engaging Eskom directly to try and resolve the issue. Last week Eskom came to our village and conducted an audit of the houses connected to the transformer. During that visit, Eskom informed us that they no longer wanted to communicate directly with the community and that all communication should now be done through the ward councillor.
We respected this instruction and stepped back from direct communication. However, this has created a new problem.
Today Eskom did not arrive on site as expected, and when we followed up with the ward councillor, the councillor confirmed that Eskom has not communicated anything — no explanation for why they did not come, and no update on the way forward.
This leaves the community in a difficult situation:
- Eskom says they will only communicate with the ward councillor
- But they are not communicating with the ward councillor either
- The community is therefore left without information, without direction, and still without electricity
During the audit last week, it was indicated that only two houses out of the 13 connected to the transformer had ******* connections, meaning the majority of households are compliant. Yet the entire community continues to suffer the consequences.
At this point we urgently need Eskom to provide:
- Clear communication on what the next steps are
- An explanation for why the team did not come on site as expected
- A timeline for when electricity will be restored
- Proper communication with the ward councillor, as Eskom themselves instructed
Six weeks without electricity is extremely difficult for the community, and the lack of communication is making the situation worse.
We are simply asking Eskom to communicate clearly and resolve the issue.
Our community has now been without electricity since 4 February, and we are approaching the sixth week without power. Despite several engagements with Eskom, there has been no clear communication or resolution.
Initially, members of the community were engaging Eskom directly to try and resolve the issue. Last week Eskom came to our village and conducted an audit of the houses connected to the transformer. During that visit, Eskom informed us that they no longer wanted to communicate directly with the community and that all communication should now be done through the ward councillor.
We respected this instruction and stepped back from direct communication. However, this has created a new problem.
Today Eskom did not arrive on site as expected, and when we followed up with the ward councillor, the councillor confirmed that Eskom has not communicated anything — no explanation for why they did not come, and no update on the way forward.
This leaves the community in a difficult situation:
- Eskom says they will only communicate with the ward councillor
- But they are not communicating with the ward councillor either
- The community is therefore left without information, without direction, and still without electricity
During the audit last week, it was indicated that only two houses out of the 13 connected to the transformer had ******* connections, meaning the majority of households are compliant. Yet the entire community continues to suffer the consequences.
At this point we urgently need Eskom to provide:
- Clear communication on what the next steps are
- An explanation for why the team did not come on site as expected
- A timeline for when electricity will be restored
- Proper communication with the ward councillor, as Eskom themselves instructed
Six weeks without electricity is extremely difficult for the community, and the lack of communication is making the situation worse.
We are simply asking Eskom to communicate clearly and resolve the issue.
nM
nomusa M's update16 Mar 2026, 18:24
Reviewer Update
Complaint: Over 6 Weeks Without Electricity – No Communication or Direction from Eskom
Our community has now been without electricity since 4 February, and we are approaching the sixth week without power. Despite several engagements with Eskom, there has been no clear communication or resolution.
Initially, members of the community were engaging Eskom directly to try and resolve the issue. Last week Eskom came to our village and conducted an audit of the houses connected to the transformer. During that visit, Eskom informed us that they no longer wanted to communicate directly with the community and that all communication should now be done through the ward councillor.
We respected this instruction and stepped back from direct communication. However, this has created a new problem.
Today Eskom did not arrive on site as expected, and when we followed up with the ward councillor, the councillor confirmed that Eskom has not communicated anything — no explanation for why they did not come, and no update on the way forward.
This leaves the community in a difficult situation:
- Eskom says they will only communicate with the ward councillor
- But they are not communicating with the ward councillor either
- The community is therefore left without information, without direction, and still without electricity
During the audit last week, it was indicated that only two houses out of the 13 connected to the transformer had ******* connections, meaning the majority of households are compliant. Yet the entire community continues to suffer the consequences.
At this point we urgently need Eskom to provide:
- Clear communication on what the next steps are
- An explanation for why the team did not come on site as expected
- A timeline for when electricity will be restored
- Proper communication with the ward councillor, as Eskom themselves instructed
Six weeks without electricity is extremely difficult for the community, and the lack of communication is making the situation worse.
We are simply asking Eskom to communicate clearly and resolve the issue.
Our community has now been without electricity since 4 February, and we are approaching the sixth week without power. Despite several engagements with Eskom, there has been no clear communication or resolution.
Initially, members of the community were engaging Eskom directly to try and resolve the issue. Last week Eskom came to our village and conducted an audit of the houses connected to the transformer. During that visit, Eskom informed us that they no longer wanted to communicate directly with the community and that all communication should now be done through the ward councillor.
We respected this instruction and stepped back from direct communication. However, this has created a new problem.
Today Eskom did not arrive on site as expected, and when we followed up with the ward councillor, the councillor confirmed that Eskom has not communicated anything — no explanation for why they did not come, and no update on the way forward.
This leaves the community in a difficult situation:
- Eskom says they will only communicate with the ward councillor
- But they are not communicating with the ward councillor either
- The community is therefore left without information, without direction, and still without electricity
During the audit last week, it was indicated that only two houses out of the 13 connected to the transformer had ******* connections, meaning the majority of households are compliant. Yet the entire community continues to suffer the consequences.
At this point we urgently need Eskom to provide:
- Clear communication on what the next steps are
- An explanation for why the team did not come on site as expected
- A timeline for when electricity will be restored
- Proper communication with the ward councillor, as Eskom themselves instructed
Six weeks without electricity is extremely difficult for the community, and the lack of communication is making the situation worse.
We are simply asking Eskom to communicate clearly and resolve the issue.