Fix our electricity

I've been without power since the 29 Oct till 31 Oct it's been 3 days without any power. I've contacted Eskom numerous times about my situation and no one has gotten back to me since then. I've called 30+ plus following up on my request and staff has been so helpful, no one can explain or give me information with what's going on. Load shedding ended Friday and my house in my area is the only house where power was not restored. My food is going off in the fridge, my freezer is busy leaking, I can't make any food and the greyser is not working, it's very frustrating the situation. This is really poor service, they promise they would send out a technician and escalated to Bellville but till now no one has came out and came to check what is the problem. It's going for 4 days without power and I'm really frustrated by this whole thing and my family. Help would be appreciated.