Feedback really poor

<p>We have been disconnected with Eskom since Monday the 25th of July, we have in the meantime made the necessary payment of R31 000, we have emailed the proof of payments. This morning I have been on the phone for almost 1 hour with a reference number that was allocated and to confirm that this reconnection will be done today. I was told that I need to contact Eskom every 2 hours to follow up on this reconnection. After 2 hours I called in to eskom just to hear that they have escallated the querie but they are not sure if they allocated the reconnection to the right area, the service consultant said that one of the team leaders would phone me back, 2 hours later again, still no team leader phoned me back, I phoned in again to Eskom just to be told once again that they have escallated the reconnection to Witbank, and they are not sure if this is the correct area but someone will contact me. This is now almost half past 1 and still no feedback as to when we will be reconnected nor any feedback as to if this has been allocated to the correct area. This is just unacceptable, paying this kind of money to Eskom with this type of service????? </p>