FEEDBACK ASAP!

I logged a complaint on Monday ref no:***, to date no one has come out to fix the power box that was vandalized. When I called the customer care service, the guy has joined compassion, not empathetic at all, very nonchalant with regards to my complaint and when I asked for the manager he blatantly dropped the call in my ear. All the stuff in my fridges has gone off...Who is going to reimburse me??