faulty metre

I have a problem with my faulty metre since 14 august and up until today no one has helped me .Called the call centre they first refused me service advising me there is something wrong with my house plugs of which I checked there isnt .called again then they logged the case ,technicians came and drove away coz I wasn't there .Called again, which costs me money ,technicians advised that they helped me but they didn't .finally came and did nothing just told me to buy more units as mine are expired how bizarre .I need someone to look into this matter for me as I still don't have electricity supply