Faulty meter Estimates by Eskom

I submitted a complaint on the 4th July 2022 regarding my meter readings at premises ***, account number ***. Although I submit my meter readings on time on the website, Eskom keep on estimating my meter readings after my submission. This has been happening since May 2022. In this complaint I explained why my usage is less than normal due to solar installation on my premises, no other reason whatsoever. I also included that they are welcome to do an audit on my premises. Received a mail from Joseph Mogashwa requesting photos of my meters. I did send it to him. I have been sending mail to him requesting an update on the investigation. No feedback to date. I also did not receive a reference number for this case. I there someone at Eskom that can assist? I need this rectified.