Faulty meter

Eskom has most appalling service I have ever experienced, I just called the call center and was disconnected while trying to find out when will the technician will be coming to fix the meter issue that we are experiencing. We are still waiting for a technician, we’ve called, emailed and also sent sms regarding this query that has not been attended to, Yesterday I spoke to rude agent Meggie who confirmed no technician was sent deviated from my initial query to tell me that we don’t buy electricity and yet we have every single transaction and receipt that shows that we do purchase electricity while I was venting and trying to explain that this is a meter related query I was disconnected by the agent. I later called again spoke to Ongezwe who confirmed that he will escalate the query as he does not know if Meggie did the escalation and confirmed that my partner Vuyokazi would be contacted before the close of business but we have not received any calls. Today I called again gave the agent Nkosi my reference number and she also states we not buying electricity and yet the query is about a meter that is not working. I am at my wits end with Eskom and I don’t know what to do or say for this query to be attended too. My partner Vuyo will be heading back to Eskom Midway to see if she can be assisted if that fails im honestly taking a day off and coming to your offices for a resolution. We have been without electricity since the 22/05/2021 till today.

I called Wennie Nkwanyana on her from Eskom to explain the issue at hand and ho we are being treated by the client service agent who kepp saying we not buying electricity and yet it show we are, Wennie states agents are correct I interjected questioning where on the contract does it state that we need to buy a certain amount of watts on a monthly basis and confirmed that I had a previous experience with the same issue till to date I still waiting for the auditors even confirmed that on the 22/05/2021 we had requested that auditors or technician should come and check, while I was venting I was disconnected by her, I called again and she confirmed that she will not be assisting as I am rude because I’m venting. I called again and explain that from the 22/05/2021 that we have been trying to have this sorted out but we are being sent pillar to post and that I have exhausted all avenues to have this issue resolved but she disconnected me yet again. This type of behavior just says how Eskom and its employees are inconsiderate of their clients hence they can just hang up on clients , even if you do things the right way they are not empathetic and never assist with the issue at hand.