Faulty Electric box&keypad and poor service ????????

Good day

I am Dr Judith Tikoane ,I’m writing this review regarding a problem I have in my home which is a faulty electric box&keypad I reported the problem at my local eskom centre which is in Mogwase North West in June they came and told me that my keypad is faulty so it needs to be changed they said they would be back the following day with a new keypad which never happened lucky I had bought enough electricity to last me 2 months or more on Monday (05 August 2019)morning my units finished I couldn’t buy any electricity and load it obviously because my keypad is blank I’ve been waiting for a new keypad&electric box for 2months now I am suffering because of this because every time I call I’m being told someone will come with the new keypad&electric box

As I write this it’s been 4days of no electricity in my home all my refrigerated goods have gone rotten due to the electricity being off there is nothing my family and I can do,can I please receive assistance or I will be taking the matter further,it is due to such poor services that as South Africans we resort to bridging electricity my details are as follows

Dr Judith Tikoane Area of residence:Stand no 60427 Welgeval block B,North West Province Contact details:***

Regards Dr Judith Tikoane. ????????????????????????????????