Fault electricity box

Good day Sir / Madam<br> <br> I am writing to you to report a very poorly handled electric fault that I reported to your national contact center<br> I logged this fault on Friday the.11 March 2016 ref no:*** ( helped by Akeshia).<br> I gave her all the particulars but up to this day this has not been attended to let alone resolved.<br> Whenever I do a follow up call I end up getting a new ref number.<br> <br> Yesterday I spoke to agent (Tlou) who then gave me a new ref number ***. Like I say when ever I call I get a new number I have about 5 ref number in total but just mentioning the few.<br> <br> The issue is that we bought units on the 09/03/2016 and tried several times to load into our box but the box is not accepting the token or units.<br> They checked our meter number *** and confirmed that nothing is wrong with it. They suspected an technical fault hence an engineer needed to be dispatched.<br> To cut the long story short, i would really appreciate if the above problem and the manner in which customers are help or assisted is taken into consideration.<br> <br> We cannot afford in the new South Africa be having basic service issues like these.<br> I would like someone look into this urgently