false adverti*****t

Good day

I would like to report a company who does not deliver what they promise. On their site they have 3 easy steps you can follow to buy electricity. I never had an issue up to today. Suddenly, they will send you the token as soon as the payment reflects on their account. In the past they were happy with the proof of payment from the bank. The outcomes is thus: I did not know and was not informed about their change. I bought electricity as usual to get a sms telling me I have to wait 1-2 days for my token as they need to dee that the payment reflects on their bank account. So, I do understand there are issues regarding the banks and and but why not inform the customers so that they can plan better? We all work on budgets, the manager called me and explained the situation to me. His recommendation is to do an immediate payment. I would have done that if I knew from the start. The company refused to send me the token even though I have been a loyal customer and unaware of their changes. This is bad service!!! I did explain the I am working in the covid-19 icu's and its hard for me to buy electricity from the shops and the electricity is not always on-line. I really thought this company will be a saving grace. What a great disappointment! So, now I won't have electricity until they see the payment reflecting. The company is Electric City