Failure to deliver

I'm very dissapointed with Eskom's service as my 50 year old mom visited the Eskom's office in Khayelitsha on the 18/06/2015 and was given this ref number:***. When she visited the office in khayelitsha she was advised by the gentleman that assisted her that they will come to my 80year old gran's house within a month as they needed to install electricity into my gran's house as her house caught fire in 2010 but there is still has no electricity. my mom visited the office again on the 18/09/2015 and was advised by a gentleman that they need to wait 3 weeks and my question is why must they wait another 3 weeks whereas they were advised in June that they will come within a month but it's been almost 4 months now without electricity.<br> <br> It is very dificult for my mom and grandmother as they need to use candles to get light in the house and also they also have to use a flame stove in order to cook since there is no electricity in the house. Can someone from Eskom contact my mom Thembeka Nazo and advise her of what the procedure is and no-one from the company has made contact with her and she feels that she is the one that has chase after Eskom but not getting any assitance.<br>