failed to install electricity or give response

I made an application for electricity installation in October 2014 with Eskom, it was said I should wait for a quotation but I didn't get a response until 22 December 2014 when I visited their offices for a follow,I was told to make a payment of R1360 which I made that same day. They said I should for 3 months for the application to be processed. When I called on the 9th May 2015 their response was that I needed to wait for 3 weeks. I did a follow up on the 1st June 2015 when they told me wait for a further 2 months. The response I got on the follow up I did on the 26 October 2015, was that the material stage would begin in three weeks. Till this day there hasn't been any developments on the case, Eskom hasn't responded or communicated with me on the matter. When I visited their offices in December, the security guard was ordered not to let anyone in the offices and everyone should direct their complaints or queries to the guard, the manager was not available to assist anyone..its been over a year and I still don't have electricity and have no answers as to why the process is being delayed.